The ‘ANEF’ website of France, which foreigners use for most online residence card requests, is known for technical problems and recurrent problems. Here are some tips, sacrificed by the readers of the premises, to solve their problems.
AT the End of 2024, French Rights Organization – Défenseur des Droits – ISSUED A 40 -Page Report, Detailing The Many Problems That Foreigners in France Face When Using the Anef Website, What is needy Vevdating the Vlss Visa, Visadating the Vls Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Visa, Vls. and request French naturalization.
They related a series of problems, particularly with persistent errors on the website, such as the inability to request a new password or an earlier application was never closed correctly, which means that they could not start a new one.
Read more: foreigners in France face ‘National Crisis’ due to technical problems at the Anef administration site
1. Do not use accessories
If you are using a translation plug, a tool that automatically translates its French page into English, then you can find that the website is even brighter than usual. In addition to that, translations are not always precise and could be misleading.
Anef website screen capture.
“Do not use English translation, the French is more reliable,” said a reader, Liz Wright on Vienne. This is special to ensure that it loads the correct document requested.
Other supplements, such as ad Blockers, can also cause some problems. Before doing something, try to turn off those accessories to see if the problem solves itself.
This can be a problem with many French government websites, so if you have problems with an online service, the first thing you should try is to turn off all automatic translators and/or advertisement blockers. Instead, you can copy and paste text that needs to translate a translator into another page, such as Google Translate or Deepl.
2. Keep trying to contact the support
If you experience technical problems, the site has a help service and readers report that it is really very useful.
“Report any problem through the online aid service, the ANEF team responds and can advise on known errors and expected solutions,” Wright recommended.
Other readers echoed this Council. Randy Kerber, who lives outside Paris, said: “My only advice would be to send messages from time to time until I receive an adequate response, or the problem is solved.”
You can do this by clicking on “Nous Contactter” in the upper right corner. You can then choose the reason you are contacting (from the drop -down menu) and write your message. Be sure to attach screenshots with the URL, the visible date and time, as well as the error message (if you have one).
That said, there are also leg reports of some technical problems with this function. A reader, Larue in Provence, said: “When I click on the field for the subject, he did not change. I click anyway and passed and the copy by email of the request I received said the right problem.”
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If you have problems communicating to support, another reader, James Sinclair in St-Eastphe said “DGEFUPPORD@interior.gouv.fr. Fr. They respond quickly.”
You can also try to communicate with the Citizano Contact Center of France (CCC) by calling 0 806 001 620.
3. Load the right documents
This sounds like obvious advice, but it goes beyond simply saving time scanning unnecessary paperwork: errors can severely delay its application.
“Be sure to have all your documents ready in the right format to send and not send anything not requested. Wait for duplicate documents to be requested when your card is processed,” said Liz Wright.
We clearly suggest files when you keep them, so they are called something like Actte_de_naissance.jpg instead of the predetermined file name of 1257644.jpg, to facilitate the correct load.
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Also pay careful attention to which documents should be accompanied by a certified translation.
Linda D in Hauts-de-Seine told the premises: “When I completed the application for a new resident permit, they asked me to send my birth certificate of the United States, but omitted the need for an official French certified and I had to start again.”
The Murthe-Emoselle Prfecture estimates on its website that, on average, has been processing a residence card application for two months. However, if the file “is missing any information, which requires a return to the administration”, then the waiting period is approximately six months, while in the best case, a residence card is processed in 25 days.
Read more: revealed: waiting times in French prime
4. Be careful with file sizes and format
Paul Keating, in Soustons, told the premises: “The site establishes a limit in the size of the files that it loads, which is fair enough. But there is also a specific UN limit in the total size of all the files that it loads. Break is for the increase in the effects of the fault, and the cough forums. Dice. Dice.
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“By loading the files in different orders, it is possible that it had a cumulative touch that was the problem.
Paul explained that he could find a solution to this problem. His advice is: “Whenever possible, raise the original PDFs, not printed pages scan.
“For bank statements, eliminate Inessial pages, such as covering letters and text from the boiler. But it does not print and rescue again to achieve this; that will only get worse.
If you need to shrink the size of files there are plenty of free online tools that will do This – Be aware that mobile phone photos are specany big, so if you have tasks a fuito of a document on your phone you will compress to compress to compress to compress to compress to compress to compress to compress to compress to compress to compress to compress to compress to compress to compress to compress to compress compresses certainly certainly certainly certainly certainly certainly to compress Lodly to compress
5. Do not ignore the simple ‘session closure, log in again’
Several readers mentioned that simplicity is sometimes better.
Larue explained that “some of the documents would not be attached correctly. I solved that when recharging the page and then it would be possible to take it (…) Recharge seemed to help some of the problems, but not all.”
Edwina in Niza told the premises “to fail, try to log in and re -enter. They also know that the site is not always updated. I continued to review the status of my renwal application and the site showed that they had still begun to process it.
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“I was driving myself crazy while the old man was expiring and then one day I received a message saying that he had approved his leg. So he endures!”
6. Verify the frequent question page
The ANEF website has a tab entitled ‘Kiss D’Aide?’ In the upper right corner. This is the frequently asked questions page, and you can have an answer to your consultation, so it is a good place to start.
All information is in French, but there are useful videos and photos that show how to complete certain procedures. There are about 25 answer to the questions commonly made.
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7. Get help in person
There must be at least one Numérique Accueil Point (Bread, or the online procedure help table) in your department, if not multiple. These locations have personnel from people whose work is to help with online administration tasks.
That said, defenders DES Droits stood out in their report that sometimes the staff is not specifically trained to help with residence permits, and Canot offer legal advice.
But if you have recurring you problems, then this is a good place to get a second opinion and get help with where to direct your complaints. Wear This list To find your nearest pan.
In some cases, there may also be a specialized location in person so that foreigners get help with the ANEF website. In Paris, for example, there are three pans, and one of them is “dedicated to online procedures on the ANEF website.”
It is located in 1 bis, Rue de Lutèce (Paris 4ème), room 3. Be sure to make an appointment before appearing; You can do it on the Préfecura website.
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If you have difficulty finding if this exists in your prices, try to look for “Point d’Acueil Numerique e-meraude” and its préfecura. This is the abbreviation of services aimed at helping foreign citizens.
8. Understand the difference between ANEF websites and the price
If you request or renew a letter from Séjour, once your application has been processed in your leg, the next step is normally waiting for the Prfecture to send you a texture that the new card is ready to collect.
If you have experience in long delay when you wait for your new card to be prepared, then your recreation ORPÍN Of favorable certified decision Act as proof of your existing rights. According to the ANEF FAQ page, it maintains all the rights that you under the previous permission allow you to travel inside and resurface the Schengen area, and (assuming that your previous permission would allow you to work) allows you to continue working.
Note that the Decision Favorable Certificate Station It is only valid together with its residence card or previous visa (even if it has expired). This document is very important, so when you download, make sure you are in a safe and accessible file.
That said, waiting for your card to be prepared can take a long time, but complaining about the help of Anefbobbly will not do so because this is the time when it changes from the anef website to the Préfecura website.
He will make his appointment to collect his new card, or that he will complain about the long delay, through the website of his Prfecture. Here are ours The best tips to deal with delays or problems in your French prime.
9. Get professional help if everything else fails
If you are at the end of your rope and have tried everything, contact Défenseur des drugs to obtain free legal assistance. You can find your contact form on your website.
INFO ETRANGERS DROUDS It is another association that sacrifices free legal help to foreigners. You can call them or send an online message.
You can also get in touch with a lawyer, who can help communicate with the prices about his fabric, or send a reverse of Lettre.
In general, it is not necessary to obtain professional help when compiling and sending your application, unless you have a complicated situation. However, if you have serious delays or repeated technological problems that have not solved their legs, it can be time to communicate.
Read more: How can I find English -speaking lawyers and counters in France?
Thanks to all those who shared their advice, do not hesitate to add their own advice and tricks in the comments section below.
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